For Mobile App

At Klasent.Com, we respect and protect the privacy of our customers. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, use our mobile app, shop at our stores, or use our services.

Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, district, zone, shipping address, billing address, address remark, and payment information.

Account Information: Login credentials, order history, wishlist, add-to-cart data, and customer service communication.

Analytics Information: We use Firebase Analytics to collect usage data about your interactions with our website and app. This includes general metrics such as session duration, pages viewed, and interactions like taps or screen visits. This data helps improve app functionality and user experience.

Cookies and Tracking Technologies: While we don’t directly use cookies, Firebase Analytics and other integrated services may collect behavioral insights such as device type, OS version, and in-app events to help us optimize the app.

Location Data: If you grant location permission, we may collect your approximate or precise location using android.permission.ACCESS_FINE_LOCATION. This supports delivery accuracy, fraud prevention, and personalized app experiences.

Media & Storage Access: If granted, we may access your photos, videos, and audio recordings via android.permission.READ_EXTERNAL_STORAGE and android.permission.WRITE_EXTERNAL_STORAGE to support features such as media uploads or customer support. We also collect audio recordings with android.permission.RECORD_AUDIO when voice features are used.

Diagnostic Data: App crash logs, error reports, and other technical diagnostics may be automatically collected using Firebase Crashlytics to improve app stability and performance.

Device and Network Information: We collect information such as device model, OS version, network type, and connection details (Wi-Fi, mobile data). Unique device identifiers, including the Google Advertising ID (com.google.android.gms.permission.AD_ID), may be accessed indirectly through Firebase Analytics and Crashlytics for analytical and diagnostic purposes. We do not collect or store the Advertising ID ourselves.

User-Generated Content: Any content you submit through the app—such as product reviews, support requests, or uploaded media—may be collected and stored securely for service delivery and user engagement.

How We Use Your Information

We use your information to:

Process orders and deliver products. Provide customer support and respond to inquiries. Send order confirmations, shipping updates, and promotional emails. Improve our services, website, and user experience. Prevent fraud and maintain site security. Comply with legal obligations. Monitor and troubleshoot performance, crashes, and usability issues. Analyze engagement data to personalize content and offers.

How We Share Your Information

We may share your information with:

Payment processors (e.g., bKash, Nagad, SSLCommerz, banks) to complete your transaction. Delivery partners (e.g., Sundarban Courier, Pathao) to ship your products. Third-party service providers for analytics, marketing, crash reporting, or website hosting. Firebase and other analytics or development tools to improve functionality and security. Government or legal authorities, when required by law or to protect our rights. We do not sell or rent your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as it is necessary to fulfill the purposes described in this policy, including any legal, accounting, or reporting requirements. We may retain certain information for a longer period if required by law, for instance, for tax, fraud prevention, or compliance purposes.

Your Rights and Choices

You have the right to:

• Access and update your personal information.
• Request the deletion of your account or data.
• Unsubscribe from promotional emails at any time.

Your Right to Request Deletion of Personal Data

You have the right to request that we delete the personal information we have collected about you. This includes:

• Your name, email, and contact details.
• Your shipping and billing addresses.
• Order history and account activity.
• Wishlist and cart contents.

How to request deletion:
You can contact us at contact@klasent.com or call 01234567890 with your request.

Please note that we may retain certain information if required by law (e.g., transaction records for taxation or fraud prevention). Deletion of your account will remove access to your order history and app features.

Your Right to Know About Data Sales

We value your privacy and transparency. Following the California Consumer Privacy Act (CCPA) and similar privacy laws, we want you to understand your rights:

We do not sell your personal data.
Klasent does not sell or rent any personal information (such as your name, contact details, location data, or order history) to third parties for monetary gain or targeted advertising purposes.

Your right to know:
You have the right to know whether your personal data is being sold or disclosed for business purposes. Even though we don’t sell data, you may contact us at any time to request a full disclosure of how your data is used and shared.

Your Right to Opt Out of Data Sale

By the California Consumer Privacy Act (CCPA), we want to provide you with the option to opt out of the "sale" of your personal information.

Right to Opt-Out:
While we do not sell your personal data, you have the right to request that we do not sell or share your personal data with third parties for any reason, should our business practices change in the future. If we were to engage in such practices, you would be notified and could opt out.

How to exercise your right to opt out:
If you wish to exercise your right to opt out of data sales (if applicable in the future), you can contact us at:

Email: contact@klasent.com
Phone: 0123456789

We are committed to safeguarding your personal data and respecting your privacy choices.

Opt Out of Targeted Advertising and Profiling

If you wish to opt out of targeted advertising or profiling that supports decisions with legal or similarly significant consequences, please contact us directly at contact@klasent.com. We will provide instructions on how to opt out or block such activities, which may include options to adjust your preferences in the app or website.

Your Rights Under GDPR (For EU Users)

If you are located in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

Right of Access: You can request to access the personal data we hold about you.

Right to Rectification: You can correct any inaccurate or incomplete information we have about you.

Right to Erasure: You can request the deletion of your personal data (subject to certain exceptions).

Right to Restriction of Processing: You can ask us to restrict the processing of your personal data in certain situations.

Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

Right to Object: You can object to the processing of your personal data under certain circumstances.

To exercise these rights, please contact us at contact@klasent.com.

Your Rights Under CCPA (For California Users)

If you are a resident of California, the California Consumer Privacy Act (CCPA) provides you with additional rights:

Right to Access: You can request information about the personal data we have collected about you.

Right to Deletion: You can request that we delete the personal data we have collected about you.

Right to Opt-Out: You can opt out of the sale of your personal data, as outlined above.

Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please contact us at contact@klasent.com.

Your Rights Under VCDPA (For Virginia Users)

If you are a resident of Virginia, the Virginia Consumer Data Protection Act (VCDPA) provides you with the following rights:

Right to Access: You have the right to request access to the personal data we have collected about you.

Right to Correct: You have the right to correct inaccurate personal data we hold about you.

Right to Delete: You have the right to delete personal data we hold about you.

Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used format.

Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal data for purposes such as targeted advertising.

To exercise these rights, please contact us at contact@klasent.com.

Data Controller and Data Protection Officer (DPO)

Data Controller:
Klasent.Com is the data controller for the personal data that we collect and process.

Data Protection Officer (DPO):
Our DPO can be contacted at contact@klasent.com for any privacy-related concerns or questions.

Right to Lodge a Complaint

If you feel that we have not addressed your privacy concerns appropriately, you have the right to complain to a supervisory authority. For users in the European Union, you may contact your national data protection authority. For California residents, complaints can be filed with the California Attorney General’s office.

Security Measures

We implement industry-standard security measures such as SSL encryption, secure payment gateways, and access control to protect your personal data.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect data from minors.

Third-Party Links

Our website and app may contain links to other websites. We are not responsible for their privacy practices or content.

Legal Basis for Processing Personal Data

If you are located in a jurisdiction that requires a lawful basis for data processing (such as the European Union under GDPR), we rely on the following legal bases:

Consent – We process your personal data when you have permitted us to do so (e.g., enabling location or receiving promotional emails).

Contractual necessity – We process data as necessary to fulfill our contract with you (e.g., processing orders, creating an account).

Legal obligation – We may process data to comply with legal requirements (e.g., financial reporting, fraud prevention).

Legitimate interests – We process data to improve our services, enhance security, or understand app usage, provided such interests are not overridden by your rights.

Vital interests – In rare cases, we may process your information to protect your safety or that of others.

You may contact us at contact@klasent.com to request more details about the specific legal basis applicable to your data.

Changes to This Privacy Policy

We review and update this Privacy Policy at least once every 12 months, even if no major changes occur, to ensure ongoing compliance with relevant laws and transparency with our users. Any material changes will be posted here with a new effective date. Continued use of the app after such updates means you accept the revised policy.